Name
Chatbot Case Study: Beyond Customer Inquiries: Leveraging Chatbot Technologies Across Oil & Gas Value Chains
Date & Time
Thursday, September 25, 2025, 11:00 AM - 11:40 AM
Description

•    From Customer Service to Operational Excellence: How conversational AI principles from consumer-facing applications can transform internal knowledge sharing, equipment troubleshooting, and field support processes
•    Specialized Domain Adaptation: Techniques for training industry-specific language models on proprietary oil and gas terminology, equipment specifications, and operational procedures to enhance accuracy and relevance
•    Field-to-Office Knowledge Transfer: Leveraging chatbot interfaces to capture tacit knowledge from experienced field personnel and make it instantly accessible to technical teams across global operations
•    Multi-modal AI Integration: Combining text-based chatbot capabilities with visual inspection data, equipment diagnostics, and real-time sensor information to create comprehensive decision support systems for operators