Name
Fireside Chat: Customer Engagement and Incentive Strategies: Making the ‘Set-and-Forget’ Model Work”
Date & Time
Tuesday, June 3, 2025, 1:20 PM - 1:50 PM
Description
- Discussing innovative customer incentive models to maximize DER participation
- Exploring engagement strategies that simplify enrollment and encourage sustained usage
- Highlighting challenges in balancing automation with customer control for optimal outcomes
- Sharing real-world examples to demonstrate effective communication and trust-building practices