Name
Case Study: Getting the Frontline to Use It: Change Management for AI in Operations
Date & Time
Wednesday, November 18, 2026, 2:20 PM - 2:40 PM
Description
- Understanding why technically sound tools get quietly abandoned in the field for identifying the real barriers to adoption, to design around them from the start.
- Building the operating routines, ownership and training that keep a system running for embedding it beyond the vendor contract, to protect the investment after go-live.
- Handling the workforce conversation honestly for holding trust through a change programme, to keep the people who make it work.